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This Privacy Policy explains how Tucana AI Pty Ltd (Tucana AI, we, us or our) collects, holds, uses, discloses and otherwise handles personal information in connection with the AI in Autos Newsletter, related subscription services, and associated websites, checkout pages and communications.

This Policy is intended to support compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles, which require covered organisations to maintain a clearly expressed and up-to-date privacy policy.

Subscribers and website visitors in the United States may also have rights under applicable US state privacy laws, which generally require businesses to explain the categories of personal data collected, the purposes of processing, the categories of third parties receiving data, and how consumers can exercise their rights.

Who this Policy applies to

This Policy applies to individuals who:

visit websites or landing pages used to promote or sell the Newsletter;
subscribe to the Newsletter or join a waiting list;
contact Tucana AI about the Newsletter;
receive marketing or service communications from Tucana AI; or
otherwise interact with Tucana AI in relation to the Newsletter.

What information is collected

Depending on how a person interacts with Tucana AI, the following categories of personal information may be collected and held:

contact details, such as name, email address, postal address, billing address and phone number;
account and subscription information, such as subscription status, renewal dates, order records and customer-service history;
payment-related information, such as payment status, transaction identifiers and limited billing information processed through payment providers;
communications and inquiry information, including emails, contact-form submissions and support requests;
device and usage information, such as IP address, browser type, pages visited, referring URLs and similar online activity data collected through websites or analytics tools; and
marketing preferences, including consent records, opt-in choices and communication preferences.

Tucana AI does not intend to collect sensitive information for ordinary newsletter subscriptions. If sensitive information is received unexpectedly, it will only be handled where permitted by law.

How information is collected

Personal information is generally collected directly from the individual when they subscribe, complete a checkout form, join a mailing list, contact Tucana AI, update their details, respond to surveys, or otherwise communicate with Tucana AI.

Some information may also be collected automatically through websites, cookies, pixels, analytics tools and similar technologies when a person browses a site or interacts with online subscription pages.

Where Tucana AI receives personal information from third parties, this may include payment processors, website platforms, email service providers, analytics providers, fulfilment partners, referral partners, or public sources where permitted by law.

Why information is collected and used

Personal information may be collected, held, used and disclosed for the following purposes:

to process subscriptions, payments, renewals and cancellations;
to print, package and deliver the Newsletter to subscribers;
to verify transactions and prevent fraud or misuse;
to provide subscriber support and respond to questions, requests and complaints;
to send service messages, including order confirmations, renewal notices, delivery updates and policy changes;
to send marketing communications, event updates or related offers where permitted by law or with consent where required;
to operate, secure, analyse and improve websites, checkout flows, content, subscriber experience and business operations; and
to comply with legal obligations, resolve disputes and enforce contractual rights.

Cookies and similar technologies

Tucana AI or its service providers may use cookies, tags, pixels and similar technologies to keep websites functioning, remember user preferences, understand traffic and measure the effectiveness of campaigns.

Users can usually control cookies through browser settings. Some browsers and extensions also offer privacy signals or other controls that may affect tracking and advertising settings.

If Tucana AI engages in activities that trigger legal opt-out obligations in particular jurisdictions, the relevant notice and opt-out tools will be provided as required by applicable law.

Disclosure of personal information

Personal information may be disclosed to categories of third parties that help Tucana AI operate the Newsletter and related services, including:

payment processors and payment gateways;
website hosts, ecommerce platforms and checkout providers;
email and CRM providers;
analytics, security and IT service providers;
printing, mailing, shipping and fulfilment providers;
professional advisers, such as lawyers, accountants and insurers; and
regulators, courts, law-enforcement agencies or other third parties where disclosure is required or permitted by law.

Tucana AI does not sell personal information in the ordinary sense of receiving money in exchange for subscriber data. If data practices ever change in a way that triggers a legal "sale", "sharing" or targeted-advertising opt-out requirement in a particular jurisdiction, Tucana AI will provide the disclosures and choices required by applicable law.

Overseas disclosures

Because the Newsletter may be marketed, administered and fulfilled using international service providers, personal information may be stored in or accessed from countries outside Australia, including the United States and other countries where technology, email, analytics, payment or fulfilment providers operate.

Australian privacy guidance requires a privacy policy to explain whether personal information is likely to be disclosed to overseas recipients and, where practicable, the countries involved.

Data retention

Personal information is retained for as long as reasonably necessary for the purposes described in this Policy, including to manage subscriptions, provide customer support, comply with legal, accounting and tax obligations, resolve disputes and maintain business records.

Retention periods may vary depending on the type of information, the nature of the relationship with the individual, and legal or operational requirements. When information is no longer reasonably required, Tucana AI will take reasonable steps to destroy or de-identify it where required or appropriate.

Data security

Tucana AI takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure, including through administrative, technical and physical safeguards appropriate to the nature of the information held.

No method of electronic transmission or storage is completely secure, so absolute security cannot be guaranteed.

Access and correction

Individuals may request access to personal information held about them and may request correction of information that is inaccurate, out of date, incomplete, irrelevant or misleading.

Requests can be made using the contact details below. Tucana AI may need to verify identity before responding and may refuse a request where permitted by law, in which case reasons will generally be provided.

Privacy rights for certain jurisdictions

Depending on where a person lives, additional privacy rights may apply under local law. These rights may include rights to know what categories of personal information are collected, used or disclosed, to access specific information, to correct inaccuracies, to request deletion, to obtain a portable copy of data, or to opt out of certain uses or disclosures such as targeted advertising, profiling or the sale/sharing of personal data.

Where applicable law requires it, Tucana AI will provide a process for submitting requests and, where required, an appeal process for declined requests.

To make a privacy request, contact Tucana AI at the details below and include enough information for the request to be understood and verified.

Marketing communications

Marketing emails may include updates about the Newsletter, related content, events, products or services. Individuals can unsubscribe from marketing emails at any time by using the unsubscribe link in the message or by contacting Tucana AI.

Service messages relating to active subscriptions, payments, renewals, address updates, delivery issues or legal notices may still be sent where necessary, even if a person has opted out of marketing communications.

Children

The Newsletter is intended for adults and business readers. It is not directed to children, and Tucana AI does not knowingly collect personal information from children through the Newsletter subscription process.

Complaints

A person who believes Tucana AI has breached applicable privacy law may make a complaint using the contact details below. Tucana AI will review the complaint and respond within a reasonable period.

If a complainant in Australia is not satisfied with the response, they may be able to contact the Office of the Australian Information Commissioner.

Changes to this Policy

This Policy may be updated from time to time to reflect changes in legal requirements, technology, business practices or the Newsletter's operations. The current version will be made available on the relevant website or checkout page and will show the "Last updated" date at the top.

Contact

For privacy questions or to make a request, contact:

Tucana AI Pty Ltd
Email: support@ai-in-autos.com
Postal address: Level 1, 1 Coronation Avenue, Pottsville, NSW 2489, Australia